Email: kuan.cheah@eiu.edu.vn
Dr Cheah Kuan Yean has over 40 years of experience in hospitality and tourism management, with professional experience across multiple countries including Singapore, Malaysia, the United States, and Vietnam. His career spans key functional areas such as property pre-opening project implementation, operations, marketing, business management, and management consultancy within the service and hospitality sectors. Throughout his professional career, he has consistently met and exceeded operational performance targets, successfully delivered annual revenue and budget plans, and received numerous recognitions and awards from relevant professional bodies and institutions.
Dr Cheah Kuan Yean’s teaching philosophy emphasizes a strong integration of theory and practice by exposing students to real-world scenarios within the service and hospitality industry. By embedding practical operational contexts into theoretical frameworks and academic concepts, he enables learners to develop a deep understanding of the applied value of knowledge in relation to their future career pathways. He views teaching as a continuous learning journey, enriched through professional experience, scholarly reflection, and sustained engagement with the industry.
- PhD in Business Administration, University of Newcastle, Australia
- Master in Business Administration, RMIT, Australia
- Bachelor of Arts in Hotel & Rstaurant Administration, Washington State University, USA
- Hospitality issues.
- Guest services.
- Cultural impacts.
- Guset behaviors.
- Hospitality sustainability.
- Hospitlaity business analytics.
Kang, S. W., Cheah, K. Y., & Nguyen, T. P. Y. (2023). Aspect-based sentiment analysis from hotel guests’ online reviews: Case study of two branch hotels in Binh Duong, Vietnam. In Proceedings of the Eastern International University Scientific Conference 2023 (EIUSC 2023) (pp. 87–96). VNUHCM Press. ISBN 978-604-479-252-1. https://eiusc.eiu.edu.vn/wp-content/uploads/2024/04/EIUSRC_2023_Posted.pdf.
Kang, S. W., Nguyen, T. P. Y., & Cheah, K. Y. (2025). What do guests really want? Conjoint analysis of wellness, dining, sustainability, and technology in hotels. In Proceedings of the Eastern International University Scientific Conference 2025 (EIUSC 2025)
Research Projects:
Valuing Hotel Attributes: A Conjoint Study on Wellness, Smart Technology, and Sustainability in Binh Duong
Kang Seung Won , Nguyễn Thị Phương Yến, Cheah Kuan Yean
Adwards:
Dr. Cheah Kuan Yean – Outstanding Enterprises and Individuals in Vietnam Tourism 2024, awarded by the Vietnam International Travel Mart (VITM) and the Vietnam Tourism Association in 2025.
Becamex Hotel New City – Vietnam Top Ten 4-Star Hotels 2025, awarded by the Ministry of Culture, Sports and Tourism (Vietnam) in 2025.
Becamex Hotel New City – Hotel with Outstanding Contributions to the Development of the Binh Duong Tourism Association in 2024, awarded by the Binh Duong Tourism Association in 2025.
Becamex Hotel New City – Certified as meeting the “Security and Public Order Safety Standards” for 2024, awarded by the People’s Committee of Binh Duong Province in 2025.
Becamex Hotel Thu Dau Mot – Outstanding 3-Star Hotel of 2024, awarded by the Vietnam International Travel Mart (VITM) and the Vietnam Tourism Association in 2025.
